At MS Timber Hub, our goal is to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we are here to assist you.
To be eligible for a refund or exchange, please ensure the following conditions are met:
The item must be in its original condition.
The item must be returned in the original packaging.
You must provide proof of purchase.
Refund or exchange requests must be made within 4 to 5 days of receiving the order.
To initiate a refund or exchange, please follow these steps:
Contact our customer support team at msinteriorsservice@gmail.com within 4 to 5 days of receiving your
order.
Provide your order number and details about the issue.
Our customer support team will guide you through the return process.
Refund Processing
Once your return is received and inspected, we will send you an email to notify you that we have
received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be automatically applied to your
original method of payment within 14 days.
Refunds apply to non-customized products or manufacturing defects.
If your item arrives damaged or defective, please contact us immediately. We will work with you to replace the item or provide a refund.
If you have any questions about our refund policy, please contact us at msinteriorsservice@gmail.com
or 8098097072.
Thank you for choosing MS Timber Hub!