In our continuous effort to provide you with the highest quality, we understand that sometimes accidents happen during transit. To address this, we are pleased to announce our Replacement Policy. If, by any chance, your item arrives damaged, we will gladly replace it free of next order.
To streamline this process and ensure that we can promptly address any concerns, we kindly request that you record an unboxing video when receiving your order. This simple step will help us assess the condition of the wood item upon arrival.
Set up your camera or smartphone in a well-lit area.
Record the unboxing process from the moment you receive the package.
Clearly show the condition of the packaging and the wood item itself.
If there are any signs of damage, please focus the camera on those areas.
Once you have recorded the unboxing video, please send it to our customer support team at msinteriorsservice@gmail.com within 12 hours of receiving your order. This will enable us to process any necessary replacements promptly.
As a token of our appreciation for your cooperation, if your wood item is indeed damaged, we will include that particular wood item for free in your next order. We believe this not only demonstrates our commitment to your satisfaction but also adds a touch of joy to your future wood item endeavors.
At MS Timber Hub, we value your trust and aim to make your wood item-buying experience seamless and enjoyable. Thank you for being a part of our community of wood item enthusiasts.
Happy wood iteming!.
If you have any questions about the replacement policy, please contact us at msinteriorsservice@gmail.com or 8098097072 / 8098097072.