All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout. We offer a range of shipping options to meet your needs. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Actual delivery times may vary depending on your location and chosen shipping method.
Standard delivery timeframes are estimated and may vary based on location, shipping method, and other factors beyond our control.
For in-stock items, orders are usually delivered within 5-7 business days from the date of shipping.
Custom or made-to-order items may have longer delivery times, as indicated on the product page.
We currently do not offer international shipping.
You will receive a shipment confirmation email once your order has shipped containing your order details. The tracking number will be active within 24 hours.
MS Timber Hub is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
MS Timber Hub is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Please refer to our Returns & Refunds Policy for information on returns.
If you have any questions about the shipping policy, please contact us at msinteriorsservice@gmail.com or 8098097072 / 8098097072.